This issue may occur if the printer has a network issue. So check that there is an error on the network connection. If yes, then process the steps to rectify the network issue. Download and install the HP print and scan doctor app to check where the problem persists. You can also make the test print out to check where the issue is and fix the issue. For further assistance on how to resolve the HP Printer Problems, call our customer support team number +1-800-237-0201 or visit our site 123.hp.com/setup.