Hi there,
when try to active the chemdraw 17, I always get this unreasonable error. It looks like your support need active our site license on your license server every time for each installation. I have to call your support to active it each time. This needs to be fixed so I don’t have to call the number (call 1-888-715-4687 (within the USA) ) for every install.
Any suggestions.
Regards,
Peter
** error **
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View the FNE Operations Log
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Activation failed. This may be due to an incorrect system date/time setting - if this is wrong please correct it and try again.
Otherwise please try 'Deactivate' (dismiss the 'Deactivation could not be confirmed' message) followed by 'Activate'.
Currently the 2 most recent errors (if any are present, otherwise the 2 most recent entries) are being displayed.
Press 'Yes' to view all of the most recent entries.
Press 'No' to dismiss this dialog.
FNE operations log:
2:20 PM: ERROR: processing capability response - ErrorCode: 0x7000001A: [1,7E1,2,0[7000001A,0,45034D]]
The allowed time to process response has expired. (0x7000001A)
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Yes No
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---------------------------
View the FNE Operations Log
---------------------------
Activation failed. This may be due to an incorrect system date/time setting - if this is wrong please correct it and try again.
Otherwise please try 'Deactivate' (dismiss the 'Deactivation could not be confirmed' message) followed by 'Activate'.
Currently all of the most recent entries are being displayed.
Press 'Yes' to view the 2 most recent errors (if any are present, otherwise the 2 most recent entries).
Press 'No' to dismiss this dialog.
FNE operations log:
2:20 PM: ERROR: processing capability response - ErrorCode: 0x7000001A: [1,7E1,2,0[7000001A,0,45034D]]
The allowed time to process response has expired. (0x7000001A)
2:20 PM: INFO: talked to https://perkinelmer.flexnetoperations.com/control/prkl/deviceservices - sent request and received response
---------------------------
Yes No
---------------------------
---------------------------
View the FNE Operations Log
---------------------------
Activation failed. This may be due to an incorrect system date/time setting - if this is wrong please correct it and try again.
Otherwise please try 'Deactivate' (dismiss the 'Deactivation could not be confirmed' message) followed by 'Activate'.
Currently the 2 most recent errors (if any are present, otherwise the 2 most recent entries) are being displayed.
Press 'Yes' to view all of the most recent entries.
Press 'No' to dismiss this dialog.
FNE operations log:
2:20 PM: ERROR: processing capability response - ErrorCode: 0x7000001A: [1,7E1,2,0[7000001A,0,45034D]]
The allowed time to process response has expired. (0x7000001A)
---------------------------
Yes No
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---------------------------
View the FNE Operations Log
---------------------------
Activation succeeded but no activated licenses were found.
Currently the 2 most recent errors (if any are present, otherwise the 2 most recent entries) are being displayed.
Press 'Yes' to view all of the most recent entries.
Press 'No' to dismiss this dialog.
FNE operations log:
10:48 AM: INFO: number of features in TS after processing capability response: 0
10:48 AM: INFO: status - category: public, code: 19 (Activation ID/Host owner mismatch), details: 1BBF-xxxxxxxxActivation Code*****
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Yes No