Registration is not Successful

I got this eorror when users try to submit sample to registration.

E-Notebook V13 (oracle)

CBOE Framework Version: 12.6.2.0119

Registration

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Registration Results:

Sample 1: Registration is not Successful. ChemDraw control version not supported in server side. Server version: ChemDraw Viewer ActiveX Control 14.0.0.117 (required a registered Ultra version)

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OK

Thanks.

Peter